Refund and Returns Policy

At iSWAP Store LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund and returns policy. Here are the key details:

  1. Eligibility:

    • Products must be returned within 30 days from the date of purchase.
    • Items must be in their original condition, unused, and with all original packaging and tags.
  2. Refund Process:

    • To initiate a refund, please contact our customer support team with your order details.
    • Once we receive and inspect the returned item, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
    • We recommend using a trackable shipping service to ensure the safe return of the item.
  4. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
  5. Non-Refundable Items:

    • Certain items such as personalized or customized products may not be eligible for a refund unless they are defective or damaged.
  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with your order details and a clear description or photos of the issue. We will arrange for a replacement or refund.

Please note that this policy applies to purchases made directly from iSWAP Store LLC. For items purchased from third-party sellers, please refer to their respective refund and returns policies.

If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We’re here to help!